Last updated: 31/10/2026
Who we are
We are Probita Medical Limited, registered in England and Wales, company number 17554498. Registered office: 92 Chiswick High Road, London, W4 1SH. Our registered office is a legal address, not a contact address. Please do not send post, records or instructions there: email us, or use the portal if you have an account.
The standard we aim for
This website is built to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA, on computers and phones.
What you should be able to do
- use every page with a keyboard alone, with a visible outline showing where you are;
- skip straight to the main content of each page;
- use a screen reader: pages have clear headings, labelled links and described pictures;
- zoom in up to 400% without text overlapping or the page scrolling sideways;
- read text with strong contrast against its background;
- turn off animation: the site honours your device’s “reduce motion” setting;
- use the site on a phone, with buttons and links large enough to tap.
The website is plain pages with no pop-ups, no time limits and no content that moves or flashes. The questions and answers on each page open and close with the keyboard.
How we test it
Every change to the website is checked automatically before it is published, at desktop and phone widths: an accessibility scan of every page against WCAG 2.2 AA, a check that the keyboard reaches and operates the menu and skip link, and a check that no page scrolls sideways on a phone. We also check pages by hand with a keyboard and a screen reader.
Known problems
We are not aware of any part of this website that does not meet WCAG 2.2 AA. If you find one, please tell us.
The Probita portal
The secure portal that law firms, experts and our team sign in to is separate from this website. It is designed to the same standard. If you have difficulty using it, tell us and we will help.
Tell us about a problem
If you have difficulty using this website, or need information from it in a different format, email us at enquiries@probitamedical.co.uk. Tell us the page and what went wrong, and we will reply within 5 working days.
If you are a claimant and need adjustments for your medical appointment, such as step-free access, a chaperone or communication support, tell your solicitor or us when the appointment is being arranged.